NexoAppsPro, owned and represented by Vitor Venancio do Val Jardim, is committed to safeguarding your privacy. This Privacy Policy explains what information is collected, processed, and maintained when using the Plug Pro Smart TV and connected devices application, in accordance with international privacy standards, Samsung Smart TV Seller Office policies, and applicable data protection regulations (including LGPD and GDPR principles).

1. Categories of Data Processed

To ensure proper software licensing, connection resolution, and playback operation, Plug Pro processes the following limited information:

• Device Identification (MAC Address / Hardware ID): Unique device hardware identifier utilized exclusively for license activation verification, free trial duration calculation, and anti-abuse protection against repeated trial activations on the same physical television.
• Provider / Partner Code: Alphanumeric code entered by the user to resolve the designated service provider server address (DNS).
• Authentication Credentials: Username and password entered by the user to authenticate their playback subscription directly with their designated service provider.
• Local User Profiles (Sub-users): Profile nickname, selected avatar icon, and a randomly generated UUID configured locally by the household to manage individual favorite channels, categories, and viewing preferences.
• Technical Diagnostics & Session Logs: Connection timestamps, app/firmware version, and crash diagnostic logs strictly necessary for technical troubleshooting and system stability.

2. Data We DO NOT Collect

Adhering to strict data minimization ("privacy by design") principles:

• We DO NOT collect real-time or precise GPS location data;
• We DO NOT request or store credit card numbers, bank accounts, or financial payment data within the application;
• We DO NOT collect national identity documents (SSN, passport, CPF, or driver's license numbers);
• We DO NOT perform cross-app behavioral tracking or profile users for targeted advertising;
• We DO NOT sell, rent, or trade user data to third-party data brokers or marketing agencies.

3. Purposes of Data Processing

The aforementioned data categories are processed strictly for the following operational purposes:

• Connection Resolution: Locating and resolving the correct endpoint based on the provider code provided by the user;
• Authentication: Relaying user credentials directly to the user's content provider to validate playback rights;
• License Management: Checking trial or annual license validity for the specific registered device;
• Profile Preferences: Storing user-created profiles and local navigation preferences on the TV interface;
• Technical Support & Security: Preventing unauthorized access and diagnosing connection failures.

4. Data Sharing & Third Parties

Data sharing is strictly limited to essential technical operations:

• With the User's Service Provider: User credentials and provider codes are transmitted directly to the provider's server to establish authorized media playback streams;
• With NexoAppsPro Core Infrastructure: Secure backend servers used exclusively for software licensing verification;
• Legal Obligations: When strictly required to comply with court orders or valid legal processes under applicable law.

5. Data Retention & Security

Device license identifiers and activation statuses are retained for the duration of the license or trial validity, and for the minimum period necessary to maintain system integrity and prevent fraudulent trial renewals. User profiles can be modified or deleted directly by the user within the application at any time. We enforce industry-standard cryptographic encryption (TLS/HTTPS) for all data in transit.

6. Your Privacy Rights

Under applicable data privacy regulations, users have the right to:

• Confirm the existence of data processing regarding their device;
• Access personal and device information retained in our licensing system;
• Request rectification of incomplete, inaccurate, or outdated data;
• Request the deletion or anonymization of device records where applicable, subject to legitimate license verification requirements.

7. Contact Information / Data Controller

For any inquiries regarding this Privacy Policy, data requests, or support, please reach out to the developer and data controller: